If you have a question that is not on this page, please Contact Us here!
Q. Where's my package?
A. Please refer to the email confirmation that your package has shipped for this information. We do not have any more details than you do once the package is with the carrier. International customers- you will need to copy and paste the tracking code into your country's postal service for tracking info. You can also put number in at 17track.com for more info.
Q. How long does jewelry take to arrive to the USA with standard shipping?
A. Processing time is typically 0-3 business days and shipping time is typically between 3-5 business days. Weekend orders will be processed and sent during business hours.
Q. Do you do sponsored promotions?
A. Our ambassador program is the only type of collaboration we have available. For more information, please go to this page
Q. How do I select gift packaging?
A. Gift packaging is only available on jewelry items. You can select gift packaging at checkout for these.
Q. Do you do international shipping?
A. Yes! Almost all international shipments are $9.99
Q. Where do I go for wholesale inquiries?
A. Go to our contact page and please follow the directions for wholesale inquiries there! Or email wholesale @ roxjewelryshop.com (No spaces)
Q. Do you carry Men's products?
A. Yes we do! Go to the menu and check under FOR HIM
Q. How does choker sizing work?
A. Each choker is sized by inch circumference of the neck. and XS fits 12-12.5", S fits 13-13.5", M fits 14-14.5", L fits 15-15.5", XL fits 16-16.5". If you're not sure of your size, we recommend choosing a size up from what you normally would wear or choosing the adjustable option.